Terms & Conditions

On this page you find the terms and conditions for customers in Europe.

Maileg ApS

Trehuse 14, 7400 Herning
Denmark

CVR. no. 26 11 24 35
Phone: +45 98 64 50 46
E-Mail: info@maileg.dk

1. General

The website is provided by Maileg Aps, Trehuse 14, 7400, Denmark. CVR-nr 26112435. The terms “we”, “our” and “us” below refer to Maileg Aps.

The terms and conditions are adapted for sales to private individuals. You must be 18 years of age or have the approval of a guardian in order to place an order. Deliveries take place only within the borders of theEuropean Union. A binding agreement on the purchase of a product arises when we send you the email confirming the order. You thereby certify that the details you provide about yourself are correct. The terms and conditions for purchases specified on this page form part of the agreement.

We are entitled to unilaterally amend these general terms and conditions and any amendments we make enter into force no earlier than 30 days after the adjusted terms and conditions have been made available on our website.

2. Prices

Prices are stated in Euro and include VAT. The shopping cart shows the total price including all fees. Prices and fees may change due to circumstances beyond our control, such as significant changes in the prices of raw materials, currency fluctuations or changes in VAT. If the rate of VAT changes, we reserve the right to adjust our prices and fees by a corresponding amount. We issue a disclaimer for any printing or typographical errors.

3. Information on ordering

When you have placed an order, an order confirmation is sent to the email address you provided at the checkout.

The email contains all the details of your order such as invoicing address, delivery address, products, prices and shipping cost. You should contact us immediately if any details of the order are not correct.

A binding agreement on the purchase of a product arises when we send you the email confirming the order. The terms and conditions for purchases specified on this page form part of the Agreement.

4. Payment methods

We use Shopify Payments, which makes it easy, flexible and safe for you to shop online.

Shopify is certified Level 1 PCI DSS compliant.

5. Fulfillment

We begin fulfilling the Agreement when you, the customer, receive an email confirming the order. We have fulfilled our part of the Agreement when you have received full delivery of the products you ordered at the nearest agent or directly in your mailbox at the specified postal address. You, the customer, have fulfilled the Agreement when you have paid in full and collected your shipment.

6. Delivery and return

When you place your order, you can select between the delivery options. As soon as your order is on its way, you will receive an email with tracking information.  

The specified delivery time is indicative, and delays may occasionally occur. Please check your tracking, for further details on the expected arrival of your order.  

Free freight can occur, and this will be informed in your checkout flow.  

 

Unclaimed packages: 
If you do not collect the package within the specified timeframe, the package will be returned to Maileg.  

New and unused products can be returned within 14 days after you receive them. Occasionally the exchange period is extended (e.g. during Christmas), in that case this is informed on the Maileg webshop.  

To return, the following is required:  

  1. Repack the product/s safely 
  2. Ensure the following information are included in the parcel:  
  3. Order number  
  4. Mail address (the mail address used, when the order was placed)  
  5. Name (the name used, when the order was placed)  
  6. Book a return freight by your own choice and cost. The return order must be shipped to:  

Maileg ApS  

Trehuse 14 

7400 Herning  

Denmark  

Att.: Return order   

Note: 

  • Original shipping costs are not refundable. 
  • It is the buyer's responsibility to return the goods safely, and the return freight is to be covered by the buyer. 
  • There is no compensation for returned goods that are lost in transit. We can only be held responsible for the goods once we have received them. 
  • The refund will be processed using the same payment method that you used for the original purchase. 

Defective, damaged or incorrect products received

If you receive a defective or incorrect product/s, we ask you to:  

  1. Immediately fill out the return form incl. Pictures of the defective product/s 
  2. Await our feedback  

 

For defective, damaged or incorrect products, you will receive a full refund, including the shipping costs for the return. 

  • It is the buyer's responsibility to return the goods safely. 
  • There is no compensation for returned goods that are lost in transit. We can only be held responsible for the goods once we have received them. 
  • Once we have received and processed your return, you will receive an email from us. 
  • The refund will be processed using the same payment method that you used for the original purchase. Please note that it can take up to 3 days until the return is processed.  

Click here to return

7. Fee for uncollected shipments

If you, the customer, fail to collect your order, we reserve the right to charge you for the full value of the order in the uncollected parcel.

Please note that if you fail to receive or collect a shipment, that does not count as a notification that you wish to exercise your right of withdrawal for your purchase.

8. Complaints

We would like you to contact us as soon as possible if you receive an item that is faulty in any way.

Please note that you must send us a message with details of the fault “within a reasonable time” from when you discovered it. If you complain within two months from when you discovered the fault, you have complained within a reasonable time.

In the case of damage occurring during transport, so-called transport damage, we will offer to send you a new item if possible or grant you a credit.

If, after you have been in contact with us, you must send the item back, you can use the return label attached to the shipment.

When we have received the item you wish to complain about, we will make a decision as to whether the item is faulty. If it is faulty, we will give you a refund as soon as possible and no later than within 30 days of receiving the item from you. The refund is processed using the same payment method as for the original payment, unless expressly agreed otherwise.

9. Disputes

We always comply with the recommendations of the National Board for Consumer Complaints in the case of disputes that we are unable to resolve.

Any dispute must be resolved by either the The European Consumer Center Denmark or the European Commission Online Dispute Resolution (EU ODR).

The European Consumer Center Denmark: http://www.consumereurope.dk/

European Consumer Centre Denmark
Carl Jacobsens Vej 35
2500 Valby
Denmark

EU ODR: https://ec.europa.eu/odr

10. Product information

We issue a disclaimer with regard to any printing errors on the website.

We do not guarantee that the images reproduce the exact appearance of the products since certain colour differences may occur, depending on the monitor, the photographic quality and the resolution.

11. Liability

Unlimited Liability: We are liable without limitation for intent and gross negligence, as well as in accordance with the Product Liability Act. In cases of slight negligence, we are liable for damages resulting from injury to life, body, or health of persons.

Otherwise, the following limited liability applies: In cases of slight negligence, we are liable only in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract and on which you can regularly rely (cardinal obligations). Liability for slight negligence is limited in amount to the damages that were typically foreseeable at the time of contract conclusion and that must typically be anticipated. This limitation of liability also applies in favor of our vicarious agents.

12. Force majeure

We are released from liability for any consequences of failure to fulfil certain obligations under these general terms and conditions if that failure is due to a releasing circumstance described below and if the circumstance prevents, impedes or delays fulfilment. Releasing circumstances include measures that a public authority adopts or fails to adopt, new or amended legislation, conflict in the labour market, blockade, fire, flood, sabotage or major accidents. Force majeure includes decisions by public authorities that have an adverse effect on the market and products, such as decisions on warning texts, prohibitions on sale, etc. as well as abnormal downturns in the market.