Delivery & Returns

DELIVERY

When you place your order, you can select between the delivery options. As soon as your order is on its way, you will receive an email with tracking information.  

The specified delivery time is indicative, and delays may occasionally occur. Please check your tracking, for further details on the expected arrival of your order.  

Free freight can occur, and this will be informed in your checkout flow.  

 

Unclaimed packages: 
If you do not collect the package within the specified timeframe, the package will be returned to Maileg.  

RETURNS

New and unused products can be returned within 14 days after you receive them. Occasionally the exchange period is extended (e.g. during Christmas), in that case this is informed on the Maileg webshop.  

To return, the following is required:  

  1. Repack the product/s safely 
  2. Ensure the following information are included in the parcel:  
  3. Order number  
  4. Mail address (the mail address used, when the order was placed)  
  5. Name (the name used, when the order was placed)  
  6. Book a return freight by your own choice and cost. The return order must be shipped to:  

Maileg ApS  

Trehuse 14 

7400 Herning  

Denmark  

Att.: Return order   

Note: 

  • Original shipping costs are not refundable. 
  • It is the buyer's responsibility to return the goods safely, and the return freight is to be covered by the buyer. 
  • There is no compensation for returned goods that are lost in transit. We can only be held responsible for the goods once we have received them. 
  • The refund will be processed using the same payment method that you used for the original purchase. 

Defective, damaged or incorrect products received

If you receive a defective or incorrect product/s, we ask you to:  

  1. Immediately fill out the return form incl. Pictures of the defective product/s 
  2. Await our feedback  

 

For defective, damaged or incorrect products, you will receive a full refund, including the shipping costs for the return. 

  • It is the buyer's responsibility to return the goods safely. 
  • There is no compensation for returned goods that are lost in transit. We can only be held responsible for the goods once we have received them. 
  • Once we have received and processed your return, you will receive an email from us. 
  • The refund will be processed using the same payment method that you used for the original purchase. Please note that it can take up to 3 days until the return is processed.  

Access the Return Form